- Complete support services at a fixed monthly cost
- One Phone Call for all your technology needs
- Comprehensive management and support for IT infrastructure
- 24x7 monitoring of all systems
- Managed Security and Anti-virus solutions
- Managed Backups, business continuity and rapid recovery
- Service level agreements for prioritizing response times
- Vastly improved help desk request tracking
- Remote management of servers, network, workstations and mobile devices
- Improved system security and access controls
- Scheduled management reviews to link business and IT support
- Cost/benefit analysis of infrastructure options
- Scheduled on-site or off-site time to perform maintenance and to support users
- Software tools for visibility on work and for managing work priorities
- Software that tracks end-user satisfaction and quality of work
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What would daily productivity be like if……
- Your staff could enter requests that go directly to IT via the computer and can be handled remotely?
- Your client administrators could receive emails when requests are made by employees so they can monitor staff IT issues?
- Your management could view all projects, tasks and requests and monitor the service we provide for you?
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